Contact Us
Here is how to reach the right team. Pick the topic below that matches your question.
Looking for senior living for a family member?
Our senior living advisors help families across Florida find the right assisted living, memory care, independent living, or home care option — free of charge. We are paid by the communities you choose to engage with, not by you.
Call us: [INSERT TOLL-FREE NUMBER]. Florida-based advisors. [INSERT HOURS — e.g. Monday–Friday 8am–8pm ET, Saturday 9am–5pm ET]. Calls may be recorded for quality and training.
Start online: Visit seniorhomebase.com/get-matched. We’ll ask a few questions about the senior’s care needs and call you back within [INSERT MINUTES — e.g. 15 minutes] during business hours.
Email: [email protected]. We aim to respond within one business day.
Privacy questions or rights requests?
If you want to access, correct, or delete information we hold about you — or if you have a question about how we handle your information — contact our privacy team:
Email: [email protected].
Use the preference centre: seniorhomebase.com/preferences.
Use the Do Not Sell page: seniorhomebase.com/do-not-sell.
Phone: [INSERT TOLL-FREE NUMBER]. Ask for the privacy team.
We respond to privacy requests within forty-five (45) days. For full detail on your rights, see our Privacy Policy at seniorhomebase.com/privacy and our Care-Needs and Health Data Disclosure at seniorhomebase.com/care-data.
Accessibility issues?
If you have difficulty using our website because of a disability, or if you have a suggestion for how to make the site work better for you, please tell us. We aim to acknowledge accessibility reports within five business days and respond substantively within ten.
Email: [email protected].
Phone: [INSERT TOLL-FREE NUMBER]. Tell us you are calling about accessibility and we will route you to the right team. Our advisors can also complete the matching process by phone if you cannot use the website.
For our full accessibility commitments, see seniorhomebase.com/accessibility.
Senior living communities, home care agencies, and placement advisors
If you operate a senior living community, home care agency, or placement service in Florida and want to learn about partnering with SeniorHomebase, our partnerships team can help.
Email: [email protected].
Please include the name of your community or organisation, the counties you serve, and your AHCA license number (if applicable).
Press and media
For press inquiries, expert commentary, or interview requests:
Email: [email protected].
We respond to press inquiries within one business day.
Legal notices
For legal notices, service of process, or other formal correspondence:
Email: [email protected].
Mail: SeniorHomebase, Attn: Legal, [INSERT US MAILING ADDRESS].
Send us a message
If your question does not fit any of the categories above, use the form below.
What we do with this information. We use the contact information you submit only to respond to your inquiry. We share it with our data processor LeadPedia for storage, and we keep it for 24 months unless you ask us to delete it sooner. For full detail, see our Privacy Policy at seniorhomebase.com/privacy. To opt out of sale or sharing of your personal information, visit seniorhomebase.com/do-not-sell.
About SeniorHomebase
SeniorHomebase is a free senior living matching service operated in Florida. We help families find assisted living, memory care, independent living, and home care options that fit their care needs, budget, and location preferences.
SeniorHomebase is a brand of Webselenese Ltd., a privately-held company headquartered in Tel Aviv, Israel. Webselenese operates SeniorHomebase’s US-facing operations from [INSERT US ADDRESS] and works with US-based service providers including LeadsPedia for lead management and US-based senior living advisors for direct family support.
We are not a healthcare provider, healthcare facility, or insurance broker. Senior living communities and home care agencies on our platform are independently owned and operated and are licensed by the Florida Agency for Health Care Administration (AHCA) and other applicable authorities.
Mailing addresses
US operations and legal notices: SeniorHomebase, [INSERT US MAILING ADDRESS].
Parent company headquarters: Webselenese Ltd., Derech Menachem Begin 146, Tel Aviv, Israel.
— END PUBLISHABLE PAGE —
Part B — Contact form specification (for engineering)
This is the structured spec for the general contact form that renders inside the “Send us a message” section. It is intentionally simple — anything more complex goes to a category-specific inbox.
Fields
Your name — text, required, min 1 character.
Email address — email, required, RFC-compliant validation.
Phone number — tel, optional, US format if provided.
What is this about? — single-select dropdown, required. Options: General question / Question about senior living / Privacy or data question / Accessibility issue / Partnership inquiry / Press inquiry / Legal notice / Other. Each option except ‘General question’ and ‘Other’ should display a small inline note above the message field directing the user to the category-specific page or inbox.
Message — textarea, required, max 2000 characters.
Confirmation checkbox — ‘I understand SeniorHomebase will use this information to respond to my inquiry and may share it with our data processor LeadPedia. I have read the Privacy Policy.’
Submit behaviour
Validate fields on submit. Inline error messages associated with the relevant field (not a toast or banner) per the accessibility commitments.
On success, redirect to /contact/thank-you with the message ID in a query parameter. The thank-you page sets expectation: “We’ll respond within one business day. If you do not hear from us, check your spam folder or contact us by phone.”
Push the message to LeadPedia tagged with the category from the dropdown. LeadPedia routes by tag to the correct internal team queue.
Send an automatic acknowledgement email to the submitter within five minutes with the message ID.
Set the shb_contact_form_submitted cookie to suppress duplicate submissions within 24 hours.
Spam protection
hCaptcha or reCAPTCHA v3 on submit — invisible challenge unless threshold triggered.
Honeypot field (hidden CSS, non-zero tab index) that should remain empty on legitimate submissions.
Per-IP rate limit: 5 submissions per hour, 20 per day.
Accessibility
All fields have visible, persistent labels (not placeholder-only).
Error messages associated with fields via aria-describedby.
Submit button has a visible focus state and is keyboard-operable.
Form is operable with screen readers (NVDA, JAWS, VoiceOver, TalkBack).
Tap targets minimum 44 × 44 px.
Analytics events
contact_page_view — page load
contact_form_start — first field focus
contact_form_category_select — dropdown selection with category property
contact_form_submit — successful submit with message_id and category
contact_form_error — validation or submit failure with error_type
Note to engineering: Routing: the LeadPedia tag on submission determines which internal team receives the message. Engineering: confirm with LeadPedia that tag-based routing is supported and that the inbox-per-team setup (advisors@, privacy@, accessibility@, partnerships@, press@, legal@) is provisioned. The Notice-at-Collection block directly below the form is also a hard requirement per CPRA §1798.100(b) — do not move it or hide it.
Part C — Counsel sign-off checklist
Items requiring counsel decision before publication:
US mailing address (for legal notices and primary contact — likely a registered agent in Florida or wherever the US subsidiary is registered).
Toll-free phone number.
Business hours for the advisor team and the response SLA for the matching service.
Confirm the Israeli parent disclosure: full Tel Aviv address visible, or just “Tel Aviv, Israel” country-level.
Confirm the six category inboxes are provisioned and monitored (advisors@, privacy@, accessibility@, partnerships@, press@, legal@).
Confirm the 45-day privacy SLA, the 5-/10-day accessibility SLA, the one-business-day press SLA, and the one-business-day general-contact SLA are all operationally sustainable.
Confirm the call-recording disclosure is sufficient for Florida two-party consent (Fla. Stat. §934.03). The disclosure appears in the “Call us” block for families and is repeated in the privacy section.
Confirm the “About SeniorHomebase” block correctly identifies Webselenese Ltd. as parent and accurately describes the US operations.
Confirm the AHCA reference in the “About” block correctly disclaims that we are not a healthcare provider.
Confirm the Notice-at-Collection summary next to the contact form is sufficient under CPRA §1798.100(b).
Confirm engineering has provisioned LeadPedia tag-based routing for the contact form.